A hotel job can vary depending on the position, but the overall goal is to provide excellent service and ensure a seamless experience for guests. Here’s an overview of some common roles and what you typically do in each position at a hotel:

1. Front Desk Receptionist

• Check-In/Check-Out: Greet guests, handle check-ins and check-outs, issue room keys, and answer any questions about the hotel’s services.

• Customer Service: Address guest concerns, requests, and complaints in a friendly and efficient manner.

• Reservations: Assist with booking rooms, either over the phone, online, or in person.

• Billing & Payments: Process payments, handle invoices, and ensure all charges are correct.

2. Housekeeper

• Room Cleaning: Clean and maintain guest rooms, ensuring they are tidy, stocked with necessary amenities, and ready for new arrivals.

• Public Area Maintenance: Clean common areas like the lobby, hallways, and bathrooms.

• Laundry: Wash, fold, and stock towels, linens, and other supplies.

• Guest Requests: Respond to any specific room service requests (e.g., extra towels, toiletries).

3. Hotel Concierge

• Guest Assistance: Provide guests with recommendations for local attractions, restaurants, and activities.

• Special Requests: Arrange for transportation, book tickets, make reservations, or organize tours.

• Problem-Solving: Help solve guest issues or offer solutions to make their stay more enjoyable.

4. Bellhop / Porter

• Luggage Assistance: Help guests with luggage upon check-in and check-out.

• Room Delivery: Deliver packages or items to guest rooms.

• Guest Guidance: Direct guests to their rooms and offer a brief introduction to hotel amenities.

5. Hotel Management (Manager or Supervisor)

• Oversee Operations: Manage the daily operations of the hotel, ensuring all departments (front desk, housekeeping, dining, etc.) run smoothly.

• Budgeting & Financials: Handle budgets, payroll, and financial planning to ensure profitability.

• Staff Management: Hire, train, and supervise staff, ensuring top-quality service and adherence to hotel policies.

• Guest Satisfaction: Address high-level guest concerns and feedback to ensure satisfaction and retention.

6. Restaurant or Bar Staff

• Serving Guests: Take orders, serve food and drinks, and ensure guests are satisfied with their meals.

• Food Preparation (for kitchen staff): Cook and prepare meals in accordance with hotel standards.

• Cleanliness & Maintenance: Maintain cleanliness in dining areas and ensure health standards are met.

• Cash Handling: Process payments, including tips and credit card transactions.

7. Event Coordinator

• Plan & Organize Events: Assist with the planning and execution of events like weddings, conferences, and banquets.

• Liaise with Vendors: Coordinate with external vendors like caterers, decorators, and audiovisual technicians.

• Ensure Event Success: Oversee the event on the day of, ensuring everything runs smoothly from setup to breakdown.

8. Security Staff

• Guest Safety: Monitor hotel grounds, entrances, and rooms to ensure the safety of guests and staff.

• Emergency Response: Be prepared to respond to emergencies, whether medical, fire-related, or security breaches.

• Surveillance: Monitor security cameras and patrol the premises to prevent theft, vandalism, or unauthorized access.

9. Marketing & Sales

• Promote Hotel: Develop and implement strategies to promote the hotel, including online marketing, partnerships, and group sales.

• Client Relations: Build relationships with corporate clients and travel agencies to drive bookings.

• Market Analysis: Analyze competitor hotels, trends, and customer feedback to improve the hotel’s offerings.

10. Spa or Wellness Staff

• Provide Treatments: Offer services such as massages, facials, or fitness classes for guests.

• Maintain Facilities: Ensure the spa or wellness area is clean, stocked, and ready for use.

• Guest Experience: Create a relaxing environment and ensure guests enjoy their services fully.

In General:

• Guest Interaction: Regardless of the role, a hotel job always involves interacting with guests to make sure they have a comfortable and enjoyable stay.

• Teamwork: Most hotel jobs require strong teamwork and communication with different departments to provide seamless service.

• Problem Solving: Guests often have special requests or problems that need to be resolved quickly, so being adaptable and quick on your feet is key.

Each position plays an integral role in providing top-notch service and ensuring the hotel runs efficiently.